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Each topic links straight to the relevant answers.

Getting started

Creating an account, finding a tutor, and what happens in your first session.

Booking sessions

Scheduling, rescheduling, recurring sessions, and how timezones are handled.

Payments

Escrow, invoices, refunds, plans, and how tutors get paid.

Safety

Tutor vetting, background checks, session recordings, and safeguarding.

For tutors

Applying, verification, setting rates, and getting your first booking.

Disputes

The 24-hour window, how reviews work, and when a refund is issued.

Still stuck?

Send us the details and we'll come back to you within one business day. If it's about a specific session, include the date and your tutor's name so we can look it up.

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Unhappy with a session?

You have 24 hours after a session to raise a dispute. Your payment stays in escrow while our Trust & Safety team reviews it.

How disputes work